Are your employees getting ready to quit? When did you last think that was possible? My guess is that it has been a couple of years, because you figured there were no jobs out there. The job market certainly hasn’t been good and it was risky for someone to leave a position for an unknown situation.
Well, I’m here to tell you that the tables are turning. The market is picking up and we are seeing employees that have put up with salary/bonus cuts, reduced benefits, longer hours, constantly changing management and a stop to all new development/projects making the decision to move. They now have choices. I am not saying that we are back to the .com days (unfortunately!) where employees are readily jumping ship and salaries are rising like crazy, but I believe that there is going to be a lot of movement of talent in the next year.
An article in The Wall Street Journal from May 26, said that,
“in February, the number of employees voluntarily quitting surpassed the number being fired or discharged for the first time since October, 2008, according to the Bureau of Labor Statistics. Before February, the BLS had recorded more layoffs than resignations for 15 straight months, the first such streak since the bureau started tracking the data a decade ago.”
Later in the article, it gave this statistic, “in a poll conducted by human resources consultant Right Management at the end of 2009, 60% of workers said they intended to leave their jobs when the market got better.” The article also talked about employees feeling disengaged and having less satisfaction in their jobs. Now, this data is for all positions and on a national basis, but 60%? That’s a lot.
At MATRIX, we always talk to our candidates about why they are leaving and ask them if they have discussed those issues with their manager – especially if the main issue is money. We usually hear something like, ” there is nothing they can do…they tell us all the time there is no money for anything…they have been laying everyone off, I can’t ask for anything.” They feel so beaten down and so sure that there is nothing their company can do that they are not even trying.
The article mentioned that Dice.com, a job board for tech professionals, asked what a company could do to persuade them to stay and 57% said there is nothing the company could do, 42% said higher salary and 11% wanted a promotion. Sounds like there is nothing you can do, right? I don’t think so….
Candidates are being picky and patient in their job search – and I think they are looking beyond the money – contrary to what is mentioned above. They are looking for growth opportunities, challenges, new technology, flexible work hours, reduced commute time, a strong peer group and a leadership team they can believe in.
You have competition now for your best talent, but you have the first right/opportunity to keep them and hopefully strengthen your relationship. Will you wait for them to resign, or be proactive? If you would offer something when they resign, why not move forward now and show that you are thinking about their best interests and showing them that they are important to the company? Waiting for someone to resign and offering a counter is not a good idea….not for you, the employee, or the rest of the team that watches this happen. It doesn’t have to be just about money, although that can be key if folks are making less now than two years ago.
HP recently reversed its 5% mandatory pay cut, and I have other clients that have given pay raises to those that excelled during this time (and who they were able to hire during the downturn at a lower salary). Other choices might be telecommuting one day a week, increased benefits, extra days off (especially if they worked long hours to cover for laid off workers), or finally getting to do that training they have been asking for. Or maybe a lunch hosted by the company that thanks them for all that they have done and communicating what is coming up, what challenges are still there and how you are hoping they will stay with you and be successful together. If you didn’t handle things well, maybe you should admit it and tell/show how you are getting back on course. Be careful, though, this had better be genuine….we all know the fake rah-rah when we hear it!
I wrote a previous blog about keeping your best talent, and I think now is a good time to look at your team, understand what motivates them and be a true leader. Communicate and try to understand things from their side and hopefully meet their needs as best you can while you have the opportunity.
Replacing a top performer is expensive, time consuming, and risky. You and your team will be distracted with interviewing, training, and closely managing this new person. It is certainly a lot more expensive to hire a new employee than to motivate and reward a current one.
So – think about it….what can you do?
We all make bad hires. I had been recruiting for 5 years when I hired my first full-time sitter and she ended up failing the background check. She seemed to have all the right experience and answered all my questions really well, but it turned out we didn’t share the same value system. I should have asked more about “her” than her experience. So, how can you do that in an interview? It’s tough…but here’s a shot.
When looking at a candidate’s communication skills, ask interview questions that have open-ended answers and a format that requires they explain the situation, tell what they did and describe the outcome. A key thing to look for is whether they can describe it in a way that you can understand (can we relate?) and whether they constantly use jargon (can they talk to my business folks?). Are they logical in the timeline/presentation of the story (organization skills)? Do they provide enough detail without being verbose (detail oriented)? Do they ask if you need more information (follow through, proactive)?
In assessing problem solving skills, ask them to tell you about a problem and step through how they handled it. Again, look at how they walk through the problem, describe the solution and assess the results. Ask “what are the resources you turn to when researching solutions?” (think for themselves, get creative).
To see if they are a team player, ask them to describe a really difficult person they worked with and how they handled the situation. Ask them to tell you about their current team dynamics and how they could work better (positive/negative? take responsibility for own attitude/actions?). I also like to ask about their best boss, why they liked him/her and what their interactions were like.
You will see a lot of their interpersonal skills throughout the interview, but ask them to tell you about a time when they used humor to diffuse a situation (especially if your team jokes around a lot). Ask them how they form relationships when they join a new project or team.
To see whether they are going to give good customer service, ask them to describe about a time where a situation did not go as planned and how they communicated the negative news to the client. Ask them to describe their typical customer interactions and tell about a recent positive or negative experience.
To determine whether they have good leadership skills, ask about how they handled a time when they asked a team member to complete a task a certain way and they did it well, but not according to instructions. Ask how they evaluate the work of others and how they determine strong contributors (what values are important to them).
In listening to the responses of candidates above, you will see certain traits come out:
Attitude –Are they upbeat and have generally positive responses and feelings about different situations?
Accountability/Ownership – Do they take responsibility for their tasks, attitude, actions and results?
Sense of urgency – Did they arrive on time, ask about next steps and show interest in moving forward?
Attention to detail – Are their answers descriptive and thorough without being too much?
Organization – Do they follow a logical process when describing problems solved? Do they have notes and questions ready?
Ability to handle criticism – If the situation was negative, did they adapt and learn?
Flexibility – Were they able to take on new tasks, change direction and adapt to another’s needs?
Honesty/Integrity – Did they resolve their problems with integrity and communicate honestly with others?
Listening – Did they ask follow up questions about the job/company etc. that shows they were listening?
Follow-through – Did they send a thank you note or complete something that you asked for?
Preparedness – Did they research the company/job/you before the interview and ask relevant questions?
This questions can cover a multitude of skills. “Tell me about a time when you knew you were going to miss a deadline or a customer was going to be unhappy. What did you do?” You are looking for sense of urgency, problem solving, communication, team player, honesty, integrity, customer service….
Finally, it is good to understand their personal interests and motivations. My favorite question of all time – and one that I find hard to answer myself – “If money was no object, what would you do?” I like to find out which web sites/books/magazines they enjoy on a regular basis. And then finally, how do you know when you have done a great job?
We have a saying in our business that there is a seat for every person (we use a different term, but person suffices). You could interview all day long and ask all the right questions and still get a bad hire. Hopefully, though, when you drill down their technical/functional skills to understand what they have done and you learn a little bit about what makes them tick, you should be able to avoid the dreaded “90-day action plan” to remove your bad hire and repair your damaged team.
Here is the link to the most recent Salary Survey completed by Matrix Resources. The information is gathered from a variety of sources and there are several cities that you can review – Atlanta, Raleigh, Dallas, Houston, Birmingham, Charlotte, Chicago, San Francisco, Seattle and Jacksonville.
I would love to hear any feedback that you may have on these results.
It seems like it should be so easy. Maybe you want to find someone just like the person who is leaving. Or maybe you’re thinking thank goodness that person left and are looking for just the opposite. Or maybe you just created the position. Whatever the reason, this hire is important and you want to find just the right skills and personality.
I love my clients that call and say “I need a guy”. My response, “Okay, I know a guy…he’s good…..” And, maybe he is, but is he good at what you want? So, I need a little more than that to find your guy – or gal as it may be.
The easiest thing to do is to create a list and use it to evaluate candidates by adding a second column to note whether they miss, meet or exceed your requirements. It will make everything so much easier and it will keep your interviews consistent and somewhat objective. Also, write down what the person will be doing – projects that are available now and in the future and the core responsibilities. This helps keep your message consistent.
Okay – so the easiest part is the list of hard skills required/expected. Here is my list that I like to go through with each client:
Skills required – required, preferred and alternate skills. Please do not list everything your team uses as a requirement. There is nothing crazier than reviewing a position that has a list of 20 skills. I mean, really? For most positions, just concentrate on the key languages and concepts. If they are good in those, then they can most likely learn the rest.
Degree required – Is it necessary and why? I have a lot of managers who feel that the experience of college makes them a little different, or maybe the concepts/theories that you don’t learn on-the-job make them better. If you require it, just understand why in case you come across that great candidate that doesn’t have it. I see too many companies that close the door on a great candidate that didn’t get the opportunity to complete a degree or didn’t have the resources to go to a top school. It may be that your experience has taught you one way or the other, but try not to make too many assumptions about the person based on the degree.
Prior experience – what will this person have done in their past that will make them good for you? Do they need certain industry, application or company experience? Maybe they came from a small, medium or large company? Maybe they worked for a competitor? Maybe they have worked in a lot of different places and might be able to bring some new ideas to your team? I would look at the successful people on your team and try to see if and what prior experience made them better than the rest.
Travel – how much will be required? Southeast? National? International?
Hours – Telecommuting options – this is an area where you need to be clear and consistent. Candidates may have limitations or your company may have certain requirements. You may have flexibility but don’t promise too much to lure in a candidate. If your team consistently works 60 hours a week, you need to share that. If you don’t, you’ll invest time and money in a new hire who will later quit and it will cost you more time and more money.
Compensation – know the details such as salary, bonus and benefits. Also – are there things that candidates can trade? I have negotiated offers with a lower salary but more vacation or a telecommuting option. It is good to know what flexibility you may have for a great person.
Next time I’ll talk about the tougher skills, the subjective stuff, the soft skills.
The Interview – Your objective: get an offer!
Find out the following when you set up the interview either with a Recruiter, HR or the Manager:
What should I wear? Companies no longer require a suit for an interview, and some prefer that you don’t. Find out.
What should I bring? Hopefully you have been able to put together a portfolio or other summary that shows your work. Perhaps even a list of projects completed with descriptions and links to websites if you are able to access and share.
Who will I meet? Names, titles and roles if possible.
How long should I plan on being there?
Prepare for the interview
Appearance: Dress appropriately (see above) and look well-groomed and professional. Do not use this opportunity to show off your individuality or fashion sense (unless you are interviewing for a creative position). If you smoke, do not do it before the interview and do not let your interview clothes around your ”smoking” clothes. Get your haircut, beard/goatee/mustache trimmed and have it neatly done. For women, wear neutral/natural make-up. Go very light on the cologne and perfume.
Research the company, interviewers, general employees (LinkedIn is great for this and you might know someone there that can give you a great internal referral), recent press releases, etc.
Review the position and make note – on your resume – on the job description – of things that you have done that are similar and/or skills that match perfectly. Make sure that you have the resume you sent them with you as well as the job description.
Prepare questions that show interest and help you evaluate the position. Some good options:
What do you see as my biggest challenges/tasks in the first 30, 60, 90 days?
Tell me about your team and some of the projects you have done.
What do you like most about working here?
Prepare for their questions. You can’t anticipate everything, but prepare for the common ones:
Prepare a two minute summary of your background/experience (pick the things that matter most for this position)
Prepare an overview of projects you recently completed – type of project, team size, responsibilities, technologies used (prepare to answer why those were used) and the end results.
Tell me about your biggest challenges and how you resolved them. This is a great opportunity to show problem solving, flexibility, adaptability, ability to learn new things, be open-minded, etc.
Tell me about any significant accomplishments. This is your opportunity to shine – try to pick things that relate to this job/company.
Why are you leaving your job? This is not an opportunity to bash your current employer. You can discuss what you are looking for in a new position. Be prepared to answer this for your last three jobs if you have jumped around.
What do you do on your own for growth/studying/continued development?
What is the last book you read?
Where do you want to be in five years….be careful you don’t say you want his job. Or maybe that is good…hopefully you will have read the situation well before then.
Tell me about a difficult co-worker/customer/manager and how you deal with them. Again, not an opportunity to bash or talk negatively. You can talk about difficult people – every company has them – but remain positive about how you handled the situation.
During the interview
Be engaging with a great attitude. Lean forward. Make eye contact. Smile. Be enthusiastic – but not too much. Remember your manners with everyone you meet.
Ask the interview what they are looking for and why the position is open. Most job descriptions are form ones or written by HR. Hopefully the manager will tell you why he is hiring and what is most important. If you interview with several people, ask them all the same question – you will hear different views about the position. This will help you pick the experience that is most applicable and sell yourself.
Be succinct and to the point. You can always end your answer with “Did I answer your question?” or “Would you like to hear more?”
Feel free to ask questions if you don’t understand or need more clarification. Most employers would rather have a thoughtful, correct answer than a quick, incomplete, incorrect one. It shows that you give thought before you speak.
DON’T be negative. Don’t bash your previous employer. Don’t ask about vacation and sick time. Don’t ask about money – if they ask you, you can say that you are most interested in the position and would like to hear their best offer. If they push, provide a range and make sure that the lowest number of that range is something you would accept. Don’t ask about benefits.
At the end of the interview – thank each person for their time, ask for feedback, do they need more information, next steps, etc.
After the interview
Send a thoughtful “thank you” even if you think you didn’t get the job or don’t want the job. If you do want it, bring up 2-3 key points that were covered to show that you listened, are interested, are a good fit, etc. Spell check! Grammar check! If you interviewed through a recruiter, ask them to forward it to the manager for you.
If you are working with a recruiter, call and give them immediate feedback. This triggers them to call the Manager to get feedback and next steps. If HR set it up, call to let them know that you completed the interview and look forward to their feedback. If the Manager called you directly, wait about 48 hours and follow up if you haven’t heard anything. Be polite when asking for feedback and if the answer is no, see if you can find out why and let them know that it will help you in future interviews.
I love listening to podcasts and one of my favorites subscriptions (FREE on iTunes) is for BusinessWeek – Smart Answers with Karen Klein. All of her podcasts are 10-15 minutes and she has fantastic guests that get straight to the point. Most of them are geared towards Entrepreneurs and small businesses, but many focus on leadership and management and ultimately, as a Manager, you may run your team like a small business.
This is a link to the one I listened to on my run this morning – great information for any leader or manager.
Here are some another management one that I found good:
My good buddy, Erik Davids, just put together current rates and salaries for the Atlanta market. I would look to this as a benchmark, and keep in mind that every position and client is different.